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Returns & Refund Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within (15 days) of your purchase.

1. Please email info@petscapes.com.ph to request a refund and we will assign you a tracking #.
2. Mail your returned item to:

Petscapes
Door 2 GM Arcade, Quezon Avenue Ext.,
Palao, Iligan City 9200, Philippines

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items can not be returned if they are opened.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.